Support

Questions? We're Here to Help.

Whether it's a billing question, a forecast query, or something about your account, send us a message and our team will get back to you, usually within 24 hours.

Email Support

For account, billing, or general inquiries, our support inbox is checked daily.

support@eaglics.com →

Response Time

We aim to respond to every inquiry within 24 hours on business days.

Mon – Fri, 09:00 – 18:00 UTC

Subscriber Priority

Active subscribers get priority handling. Mention your account email for faster routing.

View plans →

Send Us a Message

Fill in the form below and our support team will follow up by email. All fields marked with * are required.

Before You Write In

  • Check the Research FrameworkMany forecast methodology questions are already answered in detail there.
  • Include Your Account EmailIf your query is about billing or a subscription, use the same email your account was registered with.
  • One Message Is EnoughDuplicate submissions don't speed things up. We process inquiries in the order received.

Support Hours (UTC)

Monday – Friday09:00 – 18:00
SaturdayLimited
SundayClosed
Avg. Response< 24 hrs
Common Questions

Frequently Asked Before Reaching Out

How fast will I get a reply?

Most inquiries are answered within 24 hours on business days. Billing and account-access issues are typically prioritized.

I never received my dashboard login. What do I do?

Credentials are emailed automatically once a crypto payment confirms, usually within 60 minutes. If it's been longer, contact us with your payment email and we'll look into it.

Can I change or cancel my subscription?

Yes. Plan changes can be requested from your dashboard or by messaging support with your account email and the change you'd like made.

Do you offer support for partnership or media inquiries?

Yes, select "Partnership & Press" as the subject in the form above and include relevant details, and our team will follow up directly.

Still Have a Question?

Our support team reads every message. Reach out and we'll get you sorted.

Email support@eaglics.com View Pricing